“Process Discovery – unite thinking and harness opportunities”
The need to accurately describe and document existing business processes is a key phase in every business process management lifecycle – whether it is newly adopted or well embedded.
To capture, understand, agree and map end to end business processes serves to:
- unite the organisation in its operational thinking, and
- provides the right place from where ‘bluebird’ opportunities to harness early and significant benefits can be clearly identified
Identify a clear path forward with Centrum’s collaborative approach
Centrum’s approach to Process Discovery combines top down and bottom up analysis working together with your business process owners and subject matter experts in workshop and playback sessions. To see how the processes actually work in practice, we also use inputs from observing firsthand the operational activities within your business.
We can help you:
- Identify the Process Landscape
- Capture and validate your existing processes and process hierarchies
- Document and validate the process metrics and trace to the target business outcomes
- Map the processes using specialist process discovery tools supporting the appropriate notation based on your organisation’s needs
- Identify how the processes truly work end to end
- Identify the areas to target for improvement
Our aim is to work collaboratively with you and provide a clear path forward to assess and define your target state processes. We adapt our process discovery approach depending on the maturity of your organisation. We break down process discovery into levels of detail which align to your needs and review the process maps that already exist.